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250 Free Spins + 100% Bonus on Your First 2 Deposits

Welcome Package

  1. Bonuses
  2. Account
  3. Deposits
  4. Withdrawals
  5. Responsible Gaming

FAQ

Got a question before your next session? Below you’ll find answers on bonuses, account setup, deposits, withdrawals, and responsible gaming — all in one place. We’ve tried to keep things clear and to the point at Spinobon Casino, so you spend less time reading and more time playing. Most answers include step-by-step instructions you can follow directly from your Profile or Cashbox. If something still isn’t clicking, our support team is on chat around the clock — no waiting, no email threads.

Bonuses

Bonuses are one of the most active parts of the Spinobon bonuses experience, and it’s worth knowing how they work before you dive in. The questions below cover everything from claiming your first offer to tracking wagering progress.

What is a bonus?

A bonus is either cash or Free Spins added directly to your balance. The amount depends on the specific promotion, and all bonuses carry wagering requirements that need to be completed before any winnings can be withdrawn.

Where can I view the bonuses available to me?

Head to the Bonuses section in your Profile. It’s split into Casino and Sports categories, each showing the offers relevant to that type of play.

Within each category you’ll find two subcategories:

All bets placed for wagering count only toward the first bonus in line. You can check your progress via the dropdown menu next to your balance in the top right corner of the site. Running one casino bonus and one sports bonus at the same time is allowed.

Any active bonus can be cancelled — open the bonus card, press View details, then Cancel Bonus in the pop-up and confirm. Each bonus needs to be cancelled separately. Bonus history stays in your Profile for up to one month.

How do I wager a bonus?

Every bonus has a wagering requirement — a multiplier applied to the bonus amount that tells you how much you need to bet before withdrawing. For example, a 100% bonus on a 30 EUR deposit with x40 wagering means you’ll need to place bets totalling 1,200 EUR in total. Make sure to play titles listed in the Bonus Wagering section, as 5 EUR from each bet counts toward your progress.

For full details, visit the Bonus Terms and Conditions page.

How do I know which slots support bonus wagering?

Games at Spinobon are marked with badges. Slots where bonus wagering is available are grouped in the Bonus Wagering category or carry the blue badge symbol.

How do I know when my bonus has been wagered?

Once wagering is complete, your bonus funds move to your real money balance — and your bonus balance will show as empty. Press the dropdown icon to check both balances at any time. If anything is unclear, support is there to help.

How do I claim my welcome bonuses?

Make a deposit of at least 20 EUR to unlock the first deposit bonus, and the same minimum applies to the second. Before depositing, select your bonus in Cashbox — it will be added to your account automatically once the deposit processes.

More details are on the Bonus Terms and Conditions page.

What is the VIP Club?

Our VIP Club is how we reward players who keep coming back. Every account starts at Debut Star automatically and can progress all the way to Diamond Idol, unlocking exclusive bonuses, higher cashback, and access to premium events along the way.

How levelling up works:

Reaching 15,000 XP unlocks Iron Idol — the first milestone that opens VIP-only rewards.

You earn XP/SP through:

For more, visit the VIP Club page.

How does cashback work?

Cashback is a no-deposit bonus with x5 wagering requirements, credited automatically every Friday. It’s calculated based on the difference between deposits and withdrawals over the previous week, minus your current balance and any pending withdrawal requests. The percentage depends on your loyalty level.

Where can I find my Free Spins and cashback?

Both are in the Bonuses section of your Profile. Cashback is credited every Friday after 00:01 UTC and becomes available from Level 5 onward.

Account

Your account is the hub for everything — bonuses, verification, limits, and transaction history. The answers below cover the most common account-related questions.

How do I create a Spinobon account?

Press Sign up, then follow the confirmation link sent to your inbox. Once confirmed, your account is active and ready to use.

I forgot my password. What should I do?

Use the Forgot your password? link on the login page. Enter your email and you’ll receive a link to set a new one. If it doesn’t arrive in your inbox, check your Spam folder.

How do I log out?

Press the Log out button inside your Profile.

How do I confirm my email?

A confirmation link is sent to your inbox right after registration — check Spam if it doesn’t appear. You can also confirm your email directly from your Profile.

I didn’t receive an activation email. What should I do?

Check that the email address entered during signup was correct, then look in your Spam folder. If it’s still not there, contact our support team via chat and we’ll resend it or activate your account manually.

Can I change my registered email address?

Yes — contact our support team via chat and we’ll take care of it.

How do I unsubscribe from newsletters?

You can manage your preferences directly in your Profile, or ask our support team via chat to handle it for you.

What is verification?

Verification confirms your identity and is required to keep your account secure and process withdrawals smoothly. It takes between 2 and 24 hours, needs to be done only once, and all documents submitted are handled with strict confidentiality.

You can go through verification in Profile → Verification. Our support team is available 24/7 if you need any help with the process.

Can I register multiple accounts?

No. One account per person, household, and IP address is the rule. Duplicate accounts may be blocked or closed at our discretion — see the Terms and Conditions for more detail.

Can I play if I’m under 18?

No. Only players aged 18 and over are permitted. If there’s any reason to suspect a player is underage, we carry out age verification checks and close the account if confirmed.

How do I switch currencies?

Each player can hold only one account in a single currency. Available currencies are GBP, EUR, and USD. To switch:

Your playing level and available bonuses will carry over to the new account.

Why aren’t certain games showing up?

Some games are unavailable in certain regions. If a specific title isn’t visible for you, contact our support team for clarification.

What do the game badges mean?

What is the UTC time zone?

UTC is a universal time standard used across the world. All bonuses at Spinobon Casino are credited according to UTC time, so it’s worth keeping that in mind when checking promotion schedules.

Deposits

Getting funds into your account is quick and straightforward. We support a wide range of payment methods, and most deposits are processed instantly.

How do I make a deposit?

Press the Deposit button, choose your preferred method, enter the amount, and follow the on-screen steps. Always use a card or account that belongs to you.

Accepted methods: Visa, MasterCard, Bank Transfer, Bitcoin, Ethereum, XRP, Tether, Litecoin, USD Coin, Dogecoin, Solana, Binance Coin, and Tron.

If a bank card isn’t going through, crypto or e-wallet methods are a reliable alternative.

How do I make a Bitcoin deposit?

What are the minimum and maximum deposit amounts?

The minimum deposit is 20 EUR. The maximum is 1,000 EUR.

My deposit failed. What’s wrong?

Check that the following details are correct:

Also confirm that your card allows foreign transactions and has sufficient funds. If everything looks fine, try reloading the page or switching to a different payment method or browser — Google Chrome is recommended. Your bank can provide further detail if needed.

My deposit went through but funds haven’t appeared. What do I do?

First confirm the amount was deducted from your card or account, then contact us via chat. In most cases this can be resolved without needing proof of deposit.

Are there any deposit fees?

We don’t charge fees for deposits. However, your payment provider or bank may apply their own charges on their end.

Where can I view my transaction history?

Open Cashbox and go to the Operations history section. For a full bets history, contact support via chat.

Withdrawals

Withdrawals at Spinobon are straightforward once your account is verified and any active bonuses have been cleared. The steps below walk you through the most common situations.

How do I withdraw my winnings?

Go to Cashbox, press Withdraw, select the payment method used for your deposit, and enter the amount. Multiple requests can be submitted if needed.

If you’re withdrawing to a new payment method or a card not previously used, that method will need to be verified first.

Before submitting a request, check whether you have any unused bonuses — they will be cancelled automatically once the withdrawal is created. Withdrawals aren’t available while an active bonus balance remains. To remove it, contact support via chat.

When will I receive my payment?

Requests are reviewed within 2 to 24 hours. After that, the payment provider typically processes the transfer within 3–5 business days. Verified accounts with correctly submitted requests receive funds as quickly as possible.

I’m having trouble withdrawing. What should I do?

Common reasons a withdrawal may not go through:

If the issue continues, contact our support team via chat.

Responsible Gaming

Your wellbeing matters to us, and we’ve built a range of tools to help you stay in control of your gaming activity. If you ever feel things are getting out of hand, the options below are available directly from your Profile.

What are limits?

Limits let you control how much you spend on gaming. You can set them on deposits or losses, choosing a daily, weekly, or monthly timeframe — all from the Limits section in your Profile.

Daily limits reset every 24 hours, weekly every 168 hours, and monthly every 720 hours. Decreasing a limit takes effect immediately. Increasing or cancelling one happens within 24 hours of confirming the change. For any questions about limits, reach out to support via chat.

What is a deposit limit?

A deposit limit caps the amount you can add to your account within a set period. If a deposit would exceed your limit, you’ll see a notification in Cashbox and won’t be able to proceed to payment confirmation. Only deposits with a successful status count toward the limit.

How do I change or cancel my deposit limit?

To change it:

To cancel it:

Decreases take effect immediately. Increases and cancellations go live within 24 hours of confirmation.

What is a loss limit?

A loss limit controls how much you can lose within a given period. It’s calculated using the formula: Loss limit = Bets − Wins, and covers both real and bonus money as well as bets in casino and sports. Once the limit is reached, no further bets can be placed until it resets.

One important detail: the limit applies to the initial amount set, not to winnings. For example, if you deposit 50 EUR, set a 10 EUR loss limit, and then win 1,000 EUR — you can still lose more than 10 EUR from that balance, because the cap is based on the original figure.

How do I change or cancel my loss limit?

To change it:

To cancel it:

Decreases apply immediately. Increases and cancellations take effect within 24 hours of confirmation.

I feel like I’m playing too much. What should I do?

Gambling should always be entertainment — nothing more. A couple of things worth keeping in mind before you play:

If you feel you need a break, here’s how to initiate cooling-off and self-exclusion:

Your wellbeing is important to us at Spinobon Casino. If you’d like additional support, these organisations are here to help: