Responsible Gaming

We believe that gambling should always be a positive experience. At Casino Spinobon, we take player wellbeing seriously — and that means giving you the tools to stay in control at every stage. This page explains the limits, self-exclusion options, and external support resources available to you. Whether you want to set a simple deposit cap or take a longer break from play, everything you need is accessible directly from your Profile, with no need to contact support. We also outline how we protect younger users and what steps parents can take to block access at home.

General

Playing at an online casino is meant to be enjoyable — a way to unwind, not a financial strategy. That said, a small number of players do find it difficult to keep things in check over time. Before you start, it’s worth being honest with yourself: gambling is not a reliable source of income, and it’s never a sensible way to recover money you’ve already lost.

Keeping a rough track of how long you’ve been playing and how much you’ve spent goes a long way. If you start noticing that deposits are creeping up beyond what you’re comfortable with, or that gaming is getting in the way of your day-to-day life, we strongly encourage you to act sooner rather than later. Setting Personal Limits, using our Self-Exclusion tools, or reaching out to one of the independent support organisations listed below are all practical options worth considering.

Personal Limits

Limits put you in direct control of how much you deposit or lose over a given period. To set one, head to the Limits tab in your Profile and pick a daily, weekly, or monthly cap that works for you.

You can adjust limits whenever you like. Reducing a limit kicks in straight away, but increasing one — or cancelling it entirely — takes effect within 24 hours of confirming the change on the Spinobon website. If you’re not sure how to set anything up, our support team is on hand via chat.

Deposit limit — caps how much you can add to your account per day, week, or month. Only deposits with a successful status count toward this limit once it’s active.

Loss limit — controls how much you’re willing to lose within a set timeframe. We calculate it using the following formula: Loss limit = Bets − Wins. This covers both real and bonus money, and includes bets placed in casino games and sports alike.

One important detail worth knowing: the limit is tied to the initial amount you set, not to any winnings. For example, if you deposit 50 EUR, set a loss limit of 10 EUR, and then win 1,000 EUR — you can still lose more than 10 EUR from that 1,000 EUR balance, because the cap applies to the original figure rather than the amount you’ve built up.

Self-Exclusion

If gambling starts feeling like more than just entertainment, stepping back is always an option. You can start a cooling-off period directly from your Profile, or get in touch with our Support team via Chat — whichever is easier.

Requesting cooling-off through your account gives you a 24-hour pause on all activity. Once that window closes, your account comes back automatically and you’ll receive an email. That email also lets you set a longer self-exclusion period if needed — options run from 1 day through to 1 week, 2 weeks, 1 month, 3 months, or indefinite.

For anyone who feels they need more time away, we’d suggest blocking your account for at least 7 days. Once the period is up, your account is reinstated automatically with no action needed on your end.

Please keep in mind that an active self-exclusion doesn’t exempt you from identity verification if the casino requires it to process funds. Any remaining balance will be handled in line with our standard limits.

External Help

If you’d like to speak with someone outside of the platform, the following organisations offer free, independent support:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

All three have experience working with people at different stages — whether you’re just starting to feel concerned or have been struggling for a while, reaching out is always a positive step.

Protection of Minors

We only accept players who are 18 years of age or older, and every available measure is in place to prevent underage individuals from registering or accessing our platform. We reserve the right to request identity documents at any point, and any account found to belong to someone below the legal age will be closed immediately.

We also understand that the internet is difficult to fully restrict, and younger people can sometimes find their way onto gambling sites. With that in mind, we actively encourage parents to take steps to block access where they can. The tools below are designed to help with exactly that:

• CyberPatrol
• GamBlock®
• Solid Oak Software
• Net Nanny

Each of these offers parental controls that can be configured to block gambling-related content across devices — a straightforward way to add an extra layer of protection at home.